Shipping Policy

Shipping Times

We strive to process and ship orders within 2-5 business days from the date of purchase.

Shipping Methods

We offer only express shipping, which typically takes 2-5 business days for delivery within Israel.

Shipping Fees

Shipping fees may vary based on the delivery location.

Delivery Address

Please ensure to provide accurate delivery information during checkout to avoid delays or misdeliveries.

International Shipping

At this time, we only offer shipping within Israel.

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Returns and Refunds Policy

​Eligibility

We accept returns for unworn, unwashed, and undamaged items within 14 days of the delivery date. Please note that we do not offer refunds for items that have been used or damaged due to regular wear and tear.

Return Process

To initiate a return, please contact our customer service team with your order details. We will provide instructions for returning the item(s).

Refunds

Upon receiving and inspecting the returned item(s), we will issue a refund to the original form of payment, excluding any shipping fees.

Exchange

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance.

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Cancellation Policy

You may cancel your order within 24 hours of purchase for a full refund. Please contact our customer support team at foryou@freyjaclub.com to request a cancellation.